The food & beverage industry is usually defined by the output of products in which market demands and people’s needs are satisfied. The basic function of this training course is to serve food & drinks to and create the ultimate customer satisfaction.
The needs that customers possibly seek to satisfy are psychological, economic, social or a matter of convenience. The latter needs shape and define the different methods of service in the food & beverage service industry. Those are the reasons why our clients ask for our consultants and our experience.
- Service history
- The know-how and how to
- The “savoir-vivre” service
- The bar service
- The table service
- Body language and customer communication
- Interactive work-shop with role play
- Quality Guest Service